Worcester City Council
Alysium Consulting were appointed by Worcester City Council to support an ambitious programme to bring services closer to its customers, communities and stakeholders […]Services
We have worked with many clients as they modernise their call centres and move to multi-channel communications for internal and external customers and examine which technologies are appropriate and represent economic investments. They include web chat, email, SMS and social media channels such as Facebook, Twitter and Instagram. Solutions can embrace both agent-based communications and automation such as chatbots.