07917 651435
info@alysiumconsulting.co.uk

 


Recent projects

Alsyium and its consutants have delivered many hundreds of projects across the Social Housing sector would be pleased to meet face to face and talk through a range of projects and outcomes.  We have selected below three of the latest projects ranging from Programme support to Managed procurement illustrating the breadth and depth of work. Please contact Phil Smith, Sales Director if you would like further information. 

 

 

 

 

 

 

 

 

 

ICT Programme Support

 

Bolton at Home is a former ALMO that received the housing stock from Bolton Metropolitan Council as part of a Large Scale Voluntary Transfer. Our team has developed a longstanding partnership, during which we have provided the following support;

 

• development of two separate but aligned ICT and Customer Access Strategies;
• development of business cases for the ICT service; customer access systems (CRM, EDRMS, mobile working etc…); HR and finance systems;
• Currently developing a market ready specification for the procurement of a CRM system;
• Recently completed an OJEU tender exercise for the provision of an ICT managed service;
• developed a detailed, market ready specification for the procurement of the ICT service;
• assisted with the ICT planning for a new Head Office.

 

Strategic ICT Support

 

Helena Partnerships appointed our team to provide strategic ICT support covering a range of projects:

 

• Undertook a strategic review of the ICT service;
• Undertook a review of the telephony and contact centre technology;
• Developed a detailed, market ready specification of requirements for the consolidation of several contracts for the provision of services and support for the telephony and contact centre applications;
• Provided ICT governance support;
• Conducted a series of customer access and digital inclusion workshops to help shape thinking and spark debate as the organisation considers its strategy for customer access and service provision;

 

ICT Managed Service Procurement

 

Thrive Homes appointed our team to lead on the OJEU procurement for the provision of a managed service contract which included: WAN and LAN; the server and desktop environment; application hosting and support; storage; telephony; contact centre; and first and second line support. During this assignment our team undertook the following tasks:

 

• Facilitated a workshop to discuss the supplier market, the developments within it, and to advise on which procurement route would facilitate the best outcome;
• Undertook a full asset inventory; network architecture diagrams; current SLA and breakdown of costs; software licence arrangements; contract start and end dates; and cancellation terms for current contracts;
• Developed a robust, market ready specification of requirements;
• engaged with four of Thrive’s neighbouring Registered Providers to explore the opportunities for shared and co-sourced services;
• Provided advice, guidance, and technical challenge throughout the procurement exercise;
• Developed a service design document which defined the technology and service delivery requirements;
• Developed a robust Service Level Agreement to facilitate the ongoing management of the contract in an environment of continuous improvement; and
• Undertook due diligence on the selected provisioning partner.